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How to set up "Never Log" emails

This article explains how to prevent your personal emails from being tracked in HubSpot, thereby ensuring confidentiality when emailing about sensitive matters

Manage your personal Never Log list

You can add email addresses and domains to your own personal never log list in your email preferences:

  • In your HubSpot account, click the settings icon in the top navigation bar.
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  • In the left sidebar menu, navigate to General
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  • Click the Email tab.
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  • In the Never Log section, click Add emails or domains.
  • In the dialog box, enter one or more email addresses or domains:
    • To never log emails sent to a specific recipient, enter the email address as emailaddress@domain.com (e.g., name@hubspot.com).
    • To never log emails sent to any recipients with a specific domain, enter the domain as *@domain.com (e.g., *@hubspot.com).

 

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  • Click Save
  • To remove an email address or domain from the Never Log list, hover over it and click Remove.

Please note: individual users can only add up to 500 email addresses/domains to their personal Never Log list.